FAQ's

7

Account Solutions

Is there a signup fee?
Creating an account with afromob is totally free of charge; Sign Up today if you have not already done so.
How do i Sign Up?
creating an afromob account

  1. Go to afromob.com
  2. Click on Sign Up from the dropdown menu in the top-right corner
  3. Fill the form by providing these information (Username, Email, Password and Gender)  
  4. Tick the checkbox to accept our terms of use
  5. Click on Sign Up

 

Don’t remember password
  1. Click on forgot password in the Log In page
  2. enter your email on the password request form
  3. click on Recover password
  4. you will receive an email with a reset link
  5. hit on Click here to reset your password
  6. enter your new password and confirm your password
  7. click on Reset and you are done
Password reset doesn't work
If the reset password link fails, reach us via our live chat or call the numbers below.
Deleting your account

Go to Settings on the menu tab.

Select Delete account tab

Enter your current password to confirm and click on Delete

Once deleted, your account will not be able to be restored and you will have to create a new one.

Two-Factor Authentication

Two-step verification is recommended and encouraged to keep your account secure. 

Turn on 2-step login to level-up your account's security, Once turned on, you'll use both your password and a 6-digit security code sent to your email to log in.

To enable the Two-Factor Authentication

Go to the Setting Page from the menu tab.

Select Two-Factor Authentication

Select Enable and click Save

On your next login - you'll use both your password and a 6-digit security code sent to your email to log in.

Login details not working?
You are sure of your login details but can’t access your account?
Contact our live support team or call the numbers below
How do i change my password?
  1. Log In to your afromob account
  2. click on setting icon from the drop down menu on the top right coner
  3. click on password fromm the bottom-right corner of the right sidebar
  4. enter current and new passwords in the respective fields provided, and click on the Save button to complete the process
Email/Username already in use/existing?
All afromob users have unique/distinct email addresses and usernames. if you get any error messages when trying to create an account, then it means;

  1. You have already registered [if you want to recover your account, fill in the password reset form with your email.You will receive an email with a password reset link].
  2. the username might have been already taken by another user [simply change your username and  click on Sign Up to create your account]
Do I have to fill all the info in my profile in order to get verified?
Yes, it is necessary to have your profile filled properly before applying for verification. We recommend to use profile pictures that show you and the nature of your profile for your future fans. Including your Instagram or Twitter links is preferred and can speed-up the verification process. Please make sure that all the media and information you fill corresponds to our Terms.
Report an account

Send an email to support@afromob.com or use the live chat option to report

For Creators

How to upload a video and set price
Visit the detailed article on how to upload a video and set price here.
How to set your Subscription Price on your afromob channel
Do you have a payout method?
Have you added a payout method to your account? You’ll want to ensure that information has been updating to begin receiving payouts!
Payout are through Paypal or Mobile Money (Ghana Creators Only)
How often do I get paid?
All withdrawal requests and bank payouts are processed within 5-7 business days after they are requested.
What should I do if my fans say they can't subscribe or send tips?
 

You can advise your fans to contact us for more information at support@afromob.com as it may be an issue with their account specifically.

or

Have them contact via live chat

What percentage do I make on sales?

Content Creators receive 70% commission on all earnings except Donations. 

The remaining 30% covers payment processing, hosting, support and all other services.

All donations go to the creators. There are no charges or commissions on donations.

How to check my video earns and stats

Visit a detailed article on how to check your video stats and more.

How to setup live-streaming and earn money

The Livestream feature is an awesome way to engage and interact with your fans while staying connected at all times.

Visit a detailed article on how to go Live and earn money here.

How to setup donation for my channel

If you have a PayPal account, you can set up a donation button to receive funds.

Visit a detailed article on how to set up a donation for my channel here.

How to Withdraw your earnings on afromob

Content creators can easily withdraw their earnings using PayPal or Mobile Money.

Visit a detailed article on how to Withdraw your earnings on afromob

For Fans

How do i subscribe to a channel?

You may subscribe to your favourite channel by clicking the subscribe button and paying the subscription amount using PayPal, Credit Card or Mobile Money

How to purchase, rent or subscribe to a video on afromob

You can pay for content on afromob using Paypal, Credit Card or Mobile Money. 

All Payments are made in USD. Except for Mobile Money.

Fans using Paypal, do not need to have a PayPal account to make payments via Paypal.

Mobile Money payment is converted to Ghana cedis when making payments.

Our current conversion rate is 6. Meaning content cost of $5 will be converted to GHS 30.

Visit here for a detailed article on How to purchase, rent or subscribe to a video on afromob

How are transactions made on afromob?
All credit card charges are either in USD or in GHS currencies. We use secure and encrypted third-party payment processor to complete transactions.
How can users search for other accounts?
All subscrbed accounts are displayed in the subscription tab
I didn't like the page that I've subscribed to. Can I get a refund?
 

All purchases made on afromob.com are final and non-refundable. However, you may unsubscribe for any reason and at any time to ensure that you will not be billed for that subscription again.

How to cancel a subscription?
You can turn off auto-renew for a subscription at any time, which will allow you to access the user's profile until the end of the existing subscription period. Navigate to your subscription page where you can also unsubscribe if you would like to hide that user’s posts from your Feed. You will be able to Follow that profile again without paying if you’ve initially paid to subscribe during this subscription period.
Points

As a Fan, you can earn points while using afromob.

The goal is to facilitate engagements while you earn something as well so the more you engage on your page, the higher your point climbs.

For more details about the points system - Read here